Skip to content

Delivery and Pickup Information

King of Mattresses – Delivery & Pick-Up Policy

At King of Mattresses, we ensure a smooth and hassle-free experience when delivering your new furniture and sleep essentials. Please review our policies below.

 

 

How We Deliver

  • We use our own delivery team or trusted third-party carriers.

  • You’ll receive a call or text on delivery day with arrival details.

  • You may arrange your own delivery, which will be considered self-pick-up.

Missed or Refused Deliveries

  • A re-delivery fee applies if no one is home.

  • Delivery fees are non-refundable for refused deliveries.

Cancellations & Rescheduling

  • Changes within 48 hours of delivery or pick-up may incur a 25% restocking fee.

 

 

Preparing for Delivery

  • Please ensure a proper fit - Measure doorways, staircases, and elevators before purchasing. It is the customer's responsibility to make sure their home can fit the items purchased. Cancellations due to no-fits Subject to a 25% restocking fee

  • Our delivery team cannot hoist items or deliver above the third floor without a freight elevator.

  • Please have the area clear and ready for your new furniture.

 

 

Return & Exchange Policy

Eligibility

  • Requests must be made within 7 days of delivery or pick-up.

  • Items must be new, unused, and in original packaging. Assembled or modified items are not returnable.

Damaged Items

  • If an item arrives damaged, refuse the delivery and contact us immediately.

Non-Returnable Items

Final sale items include:

  • Special orders, custom fabrics, and discontinued products

  • Bedding, linens, protectors, and pillows (for hygiene reasons)

  • Customized items and select mattresses without a sleep guarantee

  • Clearance items

For eligibility questions, contact your nearest King of Mattresses location.

 

 

Restocking & Pick-Up Fees

  • Returns: Subject to a 25% restocking fee (may be waived for exchanges of equal value).

  • Home Pick-Up: $100 pickup fee or return the item to a showroom at no cost.

  • Exchanges: available for similar products or store credit.

 


Need Help?

📍 In-Store: Visit your nearest King of Mattresses
📞 Call: +1 778-877-6942
📧 Email: kingofmattresses@gmail.com