At this time we cannot accept returns or exchanges on any products due to covid-19.
Returns
General goods policy:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Return shipping at customers expense.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original packaging. Unfortunately any mattress that has been taken out of it's original packaging cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where no refunds will be granted:
- Unsealed/ Open mattress bag
- Obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at KingofMattresses@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Unless otherwise stated at time of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Kingofmattresses@gmail.com
Shipping returns
To return your product, you should mail your product to:
King of Mattresses #122- 11566 Eburne Way, Richmond BC, V6V2M1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Note
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.